Refund policy

Return Policy Overview

Return Window:
You have 30 days from the date you receive your order to request a return.

Condition:
Items must be unused, in their original condition, and returned with the original packaging.

Easy Returns:
Returning items to us is simple. Our customer support team will guide you through the process.

Territorial Scope:
This Return & Refund Policy applies to purchases made through https://geckostore.shop.

Return Costs

Defective or Incorrect Products
If the item you received is incorrect, damaged during shipping, or defective, there will be no return cost to the customer.

Customer Remorse (Change of Mind)
If you ordered the wrong item, the product doesn’t fit your needs, or you simply no longer want it, you will be responsible for the return shipping costs.
Please note that original shipping costs are non-refundable.

Restocking Fee
We do not charge any restocking fees.

How to Return an Item

1. Contact Us
Email our support team at support@geckostore.shop with your order number and reason for the return.

2. Pack Your Item
Securely pack the item in its original packaging, including any accessories, tags, and documentation.

3. Ship the Item
Follow the instructions provided by our support team and drop your package at the nearest shipping carrier location.

Refund Process

Inspection
Once your return is received, we will inspect the item to confirm it meets our return requirements.

Refund
After approval, your refund will be processed within 7 business days.
Depending on your bank or payment provider, it may take an additional 5–7 business days for the refund to appear on your original payment method.

Exchanges

If you would like to exchange an item for a different product, please contact our support team and we will help you arrange the exchange quickly.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return. These items will be clearly indicated in the product description.

Questions?

For additional information, please contact our customer support team.

Contact Information

Store Name: GeckoStore
Website: https://geckostore.shop
Email: support@geckostore.shop

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)

We aim to respond to all emails within 24 hours (Monday–Friday). Messages sent during the weekend will be answered on the next business day.